Refund & Cancellation Policy
This policy applies to appointments, deposits and payments made to Atlantic Smiles Dental LLC, whether paid in the office or arranged through this website.
1. Cancelling or rescheduling an appointment
- Please give at least 24 hours' notice to cancel or move an appointment. There is no charge for cancelling or rescheduling with that notice.
- Appointments cancelled with less than 24 hours' notice, or missed without notice, may be subject to a fee of up to $50, which is charged only to cover the clinical time that was reserved and lost.
- Longer appointments reserved for surgical or laboratory work may require more notice; where that applies we tell you in writing when the appointment is booked.
- Emergency appointments are exempt — if you are in pain and cannot attend, call us and we will rearrange without a fee.
2. Refunds on deposits
- Deposits taken to reserve a treatment or laboratory appointment are fully refundable if you cancel more than 48 hours before the appointment.
- A deposit is transferred against the cost of your treatment and is deducted from the final balance. It is not an extra charge.
- If a deposit has already been paid to an outside dental laboratory for custom work that has begun, the laboratory portion may not be refundable. We tell you the amount before the work is ordered.
3. Refunds on completed treatment
Dental treatment that has already been provided is not refundable, because the clinical work cannot be undone. If you are unhappy with treatment you have received:
- Contact the office within 30 days and ask for a review appointment. The review is provided at no charge.
- We will examine the area, explain what we see and, where a correction is clinically appropriate, carry it out or arrange it with a specialist.
- If the treatment was not what was agreed in your written plan, we will put it right or refund the difference.
4. Treatment that has not been started
Payment made in advance for treatment that has not begun is refundable in full on request, less any laboratory or third-party cost already incurred on your behalf, which we itemise for you.
5. Refunds after an insurance claim
Where an insurer pays a benefit after you have already paid, the insurance payment is forwarded to you (or applied to your account, as you prefer) once the claim is settled. Claim processing times are set by the carrier, not by this office.
6. How refunds are paid
Refunds are issued to the original payment method where possible, or by cheque if that is no longer available. Refunds are processed within 7 to 14 business days of being approved. We will confirm the refund to you in writing by email or post.
7. Membership and pre-payment plans
If you have joined an in-house payment or membership plan, the terms you signed at the office apply, including any cancellation notice period stated there. Nothing in those terms reduces the rights described in this policy.
8. How to request a refund
Call (323) 554-0072 or email atlantic@atlanticsmilesdental.net with the patient's name, the date of the appointment or payment and what the refund relates to. We will acknowledge the request within two business days.
9. Contact
Atlantic Smiles Dental LLC
741 S Atlantic Blvd, East Los Angeles, CA 90022
Telephone: (323) 554-0072
Email: atlantic@atlanticsmilesdental.net